Refund policy
Last updated: July 11, 2026
We want paying for Solari to be an easy decision. This policy applies to the plans arranged over WhatsApp (membership, workshop and mentoring). In-app purchases follow Google Play's refund policy. Listing psychologists in the directory is free: there's no charge there.
1. Membership: 14-day guarantee
If you joined the monthly membership and within the first 14 days decide it's not for you, we refund your payment in full. No awkward questions, no long process.
2. How to cancel the membership
There's no automatic billing: the membership only renews if you pay again. To stop, simply don't renew the next month, or message us. There's nothing to cancel on the other end.
3. Workshop and mentoring (one-time)
If you bought the workshop or the mentoring and haven't done it yet, you can request a full refund up to 48 hours before the agreed date. Once the session has taken place, there's no refund.
4. How to request a refund
Message us on WhatsApp (or at vr3277090@gmail.com) telling us what you bought. You don't need to explain why, though it helps us improve. We confirm your request within 48 hours.
5. When the money arrives
The refund is issued to the same method you paid with (transfer or QR). Depending on your bank, it can take a few business days to show up.
6. In-app purchases (Google Play)
Purchases and subscriptions made inside the mobile app are processed and refunded through Google Play, under their policies. If you need help with one of those, write to us anyway and we'll point you the right way.